Terms and Conditions
TERMS & CONDITIONS
All items ordered on our site are ordered on a fully secured site. Using SSL and advanced encryption technology safeguarding your personal information along with your credit card information.
How to use the shopping cart. When you find an item you would like to order and the item is listed as in stock then you click on the “ADD TO CART” button by the listed item. This will bring you to our secure site. The information for this item will automatically be added to a shopping cart for you. Once you have added one item to your cart you may continue shopping until you have completed your shopping session. Once you have completed shopping you may check out from within the shopping cart screen or you may select the “Check Out”.
Once you are ready to check out you will be required to complete an order form with your personal information and payment information.
Placing an order by mistake – please email Quarterdeck Militaria within 24 hours to change or cancel the order, we all make mistakes, otherwise a refund will need to be actioned via the bank.
REFUNDS AND RETURNS
Returns – you must contact Quarterdeck Militaria within 7 days of receiving your order to return a product. Under the Australian Fair Trading Act, if you don’t want the product (just don’t want it) and want to return it there will be a 10% restocking and handling fee, shipping will be at your expense.
Refunds will only be actioned once the goods have been returned to Quarterdeck Militaria in the same conditions as dispatched.
SPECIAL ORDERS AND SPECIAL PURCHASES
Special orders and purchases are non returnable and non refundable
Special orders may take up to six (6) weeks to produce
We will try and do the best we can to expedite all special orders
Products may change from time to time where new stock is available, some items may vary depending on the currant manufacturer.
Shipping is by Australia Post International, if you want your purchase to be shipped by, DHL, UPS, Fedex, you will need to contact Quarterdeck Militaria to enquire as to the extra cost of these services.
Australia Post International will issue a tracking number at no extra charge, please ask Quarterdeck Militaria for the number.